The gentleman had me in and out within minutes. SpareFoot allows you to reply publicly to any review of your facility. Submit a request here. Jan send me the required paperwork in advance of me arriving to Nashville. 7 talking about this. The customer group helps the people who are paying money to rent self-storage units, and the client group helps the people who are making money by renting out self-storage units that they own or operate. | Read 441-460 Reviews out of 34,049 Because SpareFoot is pay-for-performance, it costs you nothing until a customer we send you actually moves in. Do you agree with SpareFoot’s star rating? Do you agree with SpareFoot's TrustScore? SpareFoot Review Request - This email asks the customer to rate SpareFoot's service on Trustpilot which is an independent review site. SpareFoot provides convenient self-storage units at affordable rates. The customer service rep was excellent… The customer service rep was excellent to deal with. Overview of Tenant Connect - Voice & Texts, Tenant Connect - Configuration, Activating, Disabling. While working for SpareFoot I had to opportunity to learn to fail quickly, we were taught not to dwell on our mistakes but to … SpareFoot Review Request - This email asks the customer to rate SpareFoot's service on Trustpilot which is an independent review site. The price was very reasonable and the facility is about to upgrade gate and security! Inquiries (Soft Reservations) - What Are They? Jan and the other guy that works the front desk are awesome. We make it easy to track the lifetime value of your customers, and you'll see how SpareFoot gives you positive ROI. Such a cool spot, all the units are ground level with easy-access loading ramp. Listened, repeated when necessary and was thorough. Check out what 34,047 people have written so far, and share your own experience. These emails are intended to keep the customer's experience consistent with the brand and company they originally used, but also to make it clear that SpareFoot is the service they ultimately used. SpareFoot was first mentioned on PissedConsumer on Dec 14, 2016 and since then this brand received 5 reviews.. SpareFoot ranks 146 of 1027 in Transportation and Logistics category. Highly recommend this place, It definitely feels way more safe and secure than any other storage spot I've used. The size of the space was clearly described. Reservations. Do you agree with SpareFoot’s star rating? SpareFoot is the largest marketplace for storage, making it simpler to move and store your stuff. After a customer reserves a storage unit (on SpareFoot or any of our partner sites), it's important to keep them reminded and engaged, as this will increase their likelihood of moving in! Additional services, such as portable storage or moving trucks, are arranged through a third party, but SpareFoot customers can get up to 10% off. For example, this is an email confirmation for a customer who found SpareFoot through our partnership with Penske: As seen above, after a customer completes their reservation, we send them an email letting them know that their unit is confirmed and reserved. Customer service is A+. Truck Rental Promotion - If your facility does not offer trucks on-site, we'll send the customer a 10 percent off coupon for a truck rental from our partner Penske. We like to use SpareFoot because you don’t have to pay until you see the results, and we’ve had a great turnout from it. If they say yes, we encourage them to leave a, If they say no, we attempt to figure out why and see if we can still save the customer for you. We'd love to hear from you! You can even go the old-fashioned way—snail mail or a visit to our awesome headquarters in Austin, TX. After a customer's scheduled move-in date, we send them an email asking if they moved into your facility. Want to learn more about marketing promotions and incentives? We brand and message our communication based on the specific partner a customer used to find their way to us (and you!). Would be a bad tendant and he wouldnt want me as customer at storage shed only excepts cards. Viewing a List of SpareFoot Reservations (and their contact information), A Customer Booked a Unit I Do Not Have Available, I Can't Get in Contact with a SpareFoot Reservation. However, if there is a wide spread of days between their reservation and their scheduled move-in date, they may receive pre-move-in emails which are intended to keep the customer reminded about their upcoming reservation. I would rate my experience with SpareFoot as 5 out of 5 stars. Amazing Customer Service Team Member (Current Employee) - Austin, TX - September 5, 2015 I learned to identify customers personality traits, to better assist them. Like everything we do at SpareFoot, we're always testing and iterating on the series of emails we send consumers. Truck Rental Promotion - If your facility does not offer trucks on-site, we'll send the customer a 10 percent off coupon for a truck rental from our partner Penske. Do I Need to Tell SpareFoot What Happens with My Reservations? I felt no pressure and was delighted with the policies for renting a space as a new customer with the first month move-in rate. | Read 10,721-10,740 Reviews out of 34,047 Sparefoot Help Pages: What to Know. Reach out and contact us via phone, email or the contact form below. Facility Review Request - This email reminds customers to leave a review about their experience at your facility. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Review authors value the most Website. They also inform their customers on organization, storage, and moving tips, and cover the self-storage industry in their SpareFoot Storage Beat.All this information is available on their website.. Compliments, Complaints, and Tips for SpareFoot Customer service is A+. È necessario che conosca le tecniche di marketing per lo sviluppo e l’analisi dei prodotti e, inoltre, che possieda una buona padronanza dei programmi informatici che supportano l’archiviazione di ordini e le banche dati dei clienti . What if a customer needs to change their reservation? Voice your opinion today and hear what 32550 customers have already said. Sparefoot consumer reviews, complaints, customer service. Sparefoot is a partner company with Penske truck rentals and was suggested to me through Penske's military call center which specifically assist active and veteran members of … If you'd like to help in the effort to improve customer service for all, please share! I would rate my experience with SpareFoot as 5 out of 5 stars. Do you agree with SpareFoot’s star rating? And again, if you didn't realize it was an option and you'd rather have a … | Read 30,081-30,100 Reviews out of 34,055 Not only was I provided with a prepay discount, I experienced great customer service. Sparefoot doesn't have an online help desk for customer service, but you can call them on the phone. Move-in Reminder - Reminding them of their scheduled move-in to your facility. SpareFoot. Depending on the type of soft booking a customer makes, their email experience will differ. SpareFoot, Inc. owns and operates an online marketplace for self storage units. Do you agree with SpareFoot’s star rating? Viewing a List of SpareFoot Reservations (and their contact information) A Customer Booked a Unit I Do Not Have Available; I Can't Get in Contact with a SpareFoot Reservation; Why Doesn't SpareFoot Charge a Deposit to Hold Units? Customer service is A+. In addition to the post move-in email, we also send the customer: Take a look at this inquiry article for more about how this works. We'd love to hear from you! My 7 x 12 also has like 15-foot high ceilings. SpareFoot.com makes it easy to move and store your stuff. This email basically provides the same information as the original confirmation email. Listened, repeated when necessary and was thorough. In addition to the free follow-up tools (like Tenant Connect) that we offer to facilities, we also do some follow-up with customers ourselves. Our website lets you compare the most storage options nationwide and pick the best solution for your needs, whether it's traditional self-storage or full-service storage. No cash. SpareFoot | 3,564 followers on LinkedIn. Do you agree with SpareFoot’s star rating? At SpareFoot, our Customer Experience Team and Client Relations Team strive to deliver top-rate customer service. The basic gist is that these emails include a recap of the information the customer initially requested as well as a "call to action" to follow up. Contact SpareFoot customer service. Whether you're a consumer just trying to find the best deal on self-storage, or an operator seeking the industry's best marketing solutions, SpareFoot is here for you. We like to use SpareFoot because you don’t have to pay until you see the results, and we’ve had a great turnout from it. So glad I found this place! Spoke with a very professional and helpful individual. SpareFoot Enhances Customer Service Capabilities with inContact. SpareFoot is an Austin-based company that provides listings for self-storage units. Products of SpareFoot. Do you agree with SpareFoot's TrustScore? Sparefoot Storage. SpareFoot is the world’s largest marketplace for finding and reserving storage, ... providing your tenants great customer service and the best storage solution. Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 512-705-6208 or by submitting them directly to their website through their Contact Us link at the bottom of their webpage. We encourage you to use this tool for both positive and negative reviews you receive; this gives you a chance to interact with your current reviewers and show off your incredible customer service to prospective tenants! Check out what 34,046 people have written so far, and share your own experience. Very pleased. This email basically provides the same information as the original confirmation email. You'll fill units quickly with customers you wouldn't otherwise reach. Check out what 35,165 people have written so far, and share your own experience. Call (866) 670-6395 or reserve online for free! SpareFoot Overview. I would say probably 80% [of leads] move in. 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