Excellent and you won't be disappointed. Have questions or need help finding a storage solution? The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. customer service. If you accept a free month, they raise your rent after four months, otherwise your rent is raised every nine months. Dont want to see any ones hard earn money on what could have been my only vehicle that was vandalized. A free inside look at company reviews and salaries posted anonymously by employees. www.realthanks.com. Wrong phone number displayed or just no one answered. My email: jxochilt@***.com phone 407808**** if you need to reach me for any more questions. Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice. Extra Space storage called me, the first person Stacy stated they received my complainant. Unit size: Extra Space Storage Employee Reviews about "customer service" Updated Dec 20, 2020. Poor management or decision making. By the way my insurance would not pay for rodent damage. It doesn't get any better than this place. What happened? I had paid almost $15,000.00 in that time, I had over $30,000. Unlawful eviction/auction. Several in March. Our large selection of storage units, climate controlled units, exceptional security, electronic gate access, RV parking and helpful staff make finding the right self storage unit for you easy and hassle-free. They don't secure yet they allow them to loot for payment and still charge you all the fees the anager faked she was waiving. User's recommendation: Dont go through them they are crooks. Review #2045259 is a subjective opinion of poster. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. My children and I had our whole life in there everything we own and now its gone! Want to speak to a representative! Please don’t do any business with these people! Service was thorough and efficient without any attempt to sell me items I didn't want. But at 19th Ave.I had rats in my unit, went to the office there was nothing they could do. We value your privacy. I recently moved out of the house in a local town nearby and had a lot of furniture to store. She is sincere and keeps her word! Yes, We're Open! Extra Space Storage operates in 38 states and Puerto Rico. It’s outrageous after they did not report the incident and as per the detective if the incident was reported that day they might of had a chance to find the robbers. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the … Review #2039780 is a subjective opinion of poster. Contact Extra Space Storage Customer Service. Review #1992304 is a subjective opinion of poster. Review #1935377 is a subjective opinion of poster. I have been a customer for almost 5 years. Failing to let the customer know how often their rent will be raised violates consumer protection laws in many states. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Products & Services. WHEN SOMETHING HAPPENS TO YOUR PROPERTY. I paid them to destroy my stuff plus have additional $30,000.00 more damage. The Company's properties comprise approximately 1,010,000 units and over 585M square feet of rentable storage … They are the most unprofessional company I have had to work with. I wish more businesses were run like yours, thanks. I have now bought three places with over acres all together of land to keep my own property and helping others to as well. ", "Make sure you get/have access is in witing for a copy of your own and try you access thoroughly for your on confirmation that it works", "Avoid this company at all costs!". For more information about reviews on ConsumerAffairs.com please visit our There are two side, the one by the office is always cold. You should have taken the storage insurance. John **. Extra Storage is the best Ms.Petra &… Extra Storage is the best Ms.Petra & Mr.David is the best people anyone would love to meet My items was in storage for 3 months I found them on line I have so much furniture where there was no other storage … My vehicle was vandalized and the manager cameras in the location but made up every excuse not to help me. See what our customers have to say about Sawdust Road Self Storage. They see us in the facility making money because this should not have happened and no justice is being done. Terrible experience with Extra Space Storage!". A billion dollar company trading on NYSE and stole my things, took advantage of me and my family during this pandemic that was not caused by no fault of mine!! They still owe me half my money for June but won't pay. They offer various storage unit sizes as well as storage for small to large vehicles and boats. User's recommendation: Regret renting a unit. I would like something from extra space clearing me from any charges. Extra Space Storage reviews (www.extraspace.com): Unprofessional behavior. Consumer complaints and reviews about Extra Space Storage. I came unglued I told the new manager what had transpired before. Respond from a complaint. Storage lease: The people who did this will keep doing this to a huge facility like this with cameras everywhere: I truly believe they new the place really will to do this in a lighted facility with cameras pointing in the direction of the incident. Extra Space Storage 100 S Bayles Ave Port Washington NY 11050. Service areas: Consumers can go online for a breakdown of cities and which units are available in each city. This could have crippled a normal civilian. In my experience Brittany has been all of the above, AND with committed enthusiasm! Also note how many 5 Star Reviews are posted on the same day. Landlords, student loans and banks everyone was working with you and Extra Storage pretended to work with me. Just don’t want to lose out on transferring my storage. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. Even my dog Kyra loves to see her when we visit there. Im getting my vehicle replaced but dont recommend anyone to the facility. We received no assistance to catch these vigilantes that did this crime. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I was behind on payments due to covid 19 and I spoke to them on July 17th 2020. Replaceable items.. your manager should be a little more respectable of their renters items. Amber is the exactly what a manager should be. Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. Planning tips include information on downsizing, staging your home for sale and hiring a moving company. A storage is to protect and service the highest in and outside the facility. Stay away! I’m paying for air conditioning unit but my second floor or to say it better my side of the storage is always hot. In damages to furniture & my personal items. I want justice they lied to me and sold my stuff with no hesitation at all. I rented a unit at the Extra Space Storage in Warminster, Pennsylvania to store clutter from where I live. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. I highly recommend that no one gets a storage at extra space storage on greenway and cave creek. Thank You for Your Reply! If you wish that your prior post be removed, submit a notarized letter, Everything that was supposed to be updated did not update, Local managements inability to take ownership of issues, Great customer service at corporate office and help me out, Employee on-site does not give you all information. Consumers can find online moving tips via informational videos or guides. Check out some great photos of Rat Urine and Blood on a mattress and run. 2 reviews of Extra Space Storage "Great service and great clean space. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage … I put traps in the unit every where. There was no notice provided prior to the increase in rate. As I stated before I have used you in the past & will use you again more than likely, so I don't want some charges come up on me later. See reviews below to learn more or submit your own review. We were assured that the boat would be safe with cameras everywhere and a gate which has to be accessed by an individual code. A free inside look at company reviews and salaries posted anonymously by employees. COVID update: Extra Space Storage has updated their hours and services. Prior to that I was a long time client of A-Alamo Storage with a history of zero problems over several years. My locks were popped months ago. I seen a few people speak on this matter lagging proper notifications. Before we even got to use it the exterior doors were damaged and personal items / electronic inside were taken. And they take no responsibility for the theft! They told me my storage was to be auctioned July 20th 2020 I asked them if it was ok if I paid it July 22nd 2020 in full and they agreed. This place is a joke!!! I was impressed by the high degree of service provided to me and other customers I saw. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. We are paying customers that makes a living off the storage we use and do really good. I came to Extra Space Storage in Ventura on Market Street … THIS WHOLE COMPANY HAS VAD SERVICE AND AT THIS POINT IM PISSED! Extra Space Storage ranks 55 of 597 in Moving and Storage category. Rents are raised a random amount. fraud and scam. Learn about Extra Space Storage culture, salaries, benefits, work-life balance, … Review #2047064 is a subjective opinion of poster. Customer are great, time off is easy to do and to earn. Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information, Staff. The world needs a few more Ambers in management positions. What is your customer experience with Extra Space Storage? Reviews from Extra Space Storage employees about working as a Customer Service Representative at Extra Space Storage. No one reported a break in to the police and to the customers. ** They popped my locks while waiting for congress to fund unemployment. When I movedbe careful out there were 7 live babies rats that I found in the unit. Review #2056289 is a subjective opinion of poster. 10 reviews of Extra Space Storage "Never tried calling or using their website, but in-person these people were extremely helpful … Homeowners insurance is for your HOME. The management also said the cameras were not working!!!! Get directions, reviews and information for Extra Space Storage in Port Washington, NY. When you choose Extra Space Storage, you can expect high-quality, reliable self storage at an affordable price. Price gouging at its finest. For that I deduct 1 star, although I won’t deduct more than that because overall I like Extra Space. I was set up to be robbed by the store manager in Huntersville, NC. They will work to make sure everything is perfect for you and your storage unit. My rent was raised 25% 3 months and about 40% in the last year. If people rent for a year or more they can receive the 13th month for free. 480- 843-****. Check our FAQ. They offer various storage unit sizes as well as storage for small to large vehicles and boats. Do not trust her. Review #2101061 is a subjective opinion of poster. Review #1954637 is a subjective opinion of poster. But I’m been having a major issue. Review #2100822 is a subjective opinion of poster. Well I called July 21st 2020 to make sure it was still there and they informed me that they already auctioned it. Review #2074331 is a subjective opinion of poster. File a complaint. 0 Sign in / look up order … Our content is intended to be used for general information purposes only. We trusted this place but they want to harass us because they cant see what we are doing is positive and making 10 to 15k a week off our business to help others in need. BBB accredited since 8/24/2009. All lies. I called the facility on Tuesday, June 30 to inquire about the rate... Change your practices around rate increases. User's recommendation: Make sure things on duty is completely clear about what is happening. You can find contact details for Extra Space Storage above. 0 Sign in / look … Weeks after our boat was stolen we went to get it out and it was gone! The manager Kim is the most ignorant person I have ever met in my entire life! I can't wait to remove my things from this company. Extra Space Storage Customer Service. I’m reporting all this cause I may have to look for a lawyer because you guys are charging ac unit where there no ac. Had about 10 dead ones that I had removed in the 3 1/2 yrs. Extra Space Storage aka the worst company ever 2150 E 3300 S Millcreek, Ut Extra Space Storage Millcreek Office has the worst customer service of any business out there. These people or individual will keep doing this ex specially to see nothing will happen. After the cameras were fixed you can see two men breaking the gate and stealing the boat but the cameras are so old and outdated there is no way to see the license plate or the description of the two men. So given false advertisement and charging prices for it. 1,182 Extra Space Storage reviews. The people next to me was storing beer & pop cans. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. If it get damage, you guys would be responsible for as I already sent text messages, this email noting the ac problem in my location. The manager is the worst. Contact Extra Space Storage customer service. I lost almost everything . User's recommendation: They don't give a month free as promised I moved in on 4/20 and they want a full payment by 5/20 which is not a month free the show room they have is false advertising I didn't get any I was told I was going to get or wanted and they're over priced especially at a time like this where most people are out of work. She is very professional, kind outgoing, easy to talk to, friendly and so very helpful. They are capitalizing off the pandemic stealing from hardworking single mothers. They are crooks and nobody has called them on the carpet. We maintain well-lit, clean storage facilities that utilize advanced security measures like … I would also need to know the insurance company that’s is insurance my belongings because I want them to be aware about the climate condition you guys are offering to customer since they may be the one paying for my belongings if it get damaged by your unit not being equipped with proper ac unit. I highly recommend contacting Brittany for your storage needs. Thank you, you have successfully subscribed to our newsletter! Your mistake. Extra Space Storage uses unethical advertising practices to lure customers. Good benefits. No-… ** from 27 Liberty Street in Quincy was dismissive and made me feel like I was wasting his time when I called to tell him that my storage unit was broken into and items stolen. They targeted one of the three rooms looted and auctioned my brand new items, a room full of personal property. See what our customers have to say about Oakhill Self Storage Or, at least make sure they are disclosed verbally. For people moving themselves, Extra Space Storage partners with Budget Truck which offers a variety of trucks and vans. User's recommendation: Don’t leave anything outside their storage. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Resolved Extra Space Storage — fraud and scam. Beware!! 4405 south forthood st, I feel like I am being cheated I don't feel like I'm getting a month free I payed about 25$ Durning move in on April 20th and you are charging me full price come May 20th typically if a customer is getting a month free I would have pay until next month I've done research and other storage units have offer the month free don't charge a fee up front other then the protection fee with the Coronavirus going on you would think that you guys would actually give a month free due to some people that are not working can you explain your policy and may I have some kind of compensation or discount. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. All Rights Reserved. She is a gem, her enthusiasm and professional service are so refreshing! We’ll start sending you the news you need delivered straight to you. **Beware. The price level of this organization is high according to consumer reviews. ... Glassdoor has 1,181 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. This feature is currently under development. Horrible customer service/ dishonest business practices. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 346 reviews. I am an actual customer (victim) of Extra Space. On the 24th of June, I noticed my bill jumped from $165.85 to $196.88; a 19% increase. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage … We use cookies to improve your experience on our site and to … They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking. Learn More. Extra Space Storage. Date of incident: 12/28/20, 3:40pm. I already report this issue with two or your staff, which supposedly they fix but nothing has been fixed. Gate access is from 6am-10pm, which won’t be an issue for most people, although I wish it was 24 hours, since if you’re paying $58 a month to store stuff, there should never be a time when you can’t access your stuff. These guys are crooks. Thank you Terry Stevenson Saiz Unit 8 Extra Space off of Peoria & 19th Ave. By reduced Baker. We are the good guys, we were not the loser that did not pay our rent for 3 1/2 yrs for me. Discounts: Get buying tips about Moving Containers and Storage Companies delivered to your inbox. Yes, We're Open! The premises are clean, safe and well kept. Lisa and Julie are both extremely competent and friendly. ( 26 years ) and believe they have no compassion hardworking people stated they received my complainant not your. That no one answered manager what had transpired before thorough and efficient without any attempt to me. Your 20 x 30 uses unethical advertising practices to lure customers took pictures for or! Read Employee reviews about Extra Space Storage reviews ( www.extraspace.com ): Unprofessional behavior information. The increase in rate was nothing they could do our FAQ: 5103 Hi 411.00. Gate which has to be robbed by the store manager in Huntersville, NC is. And has n't been caught misusing, spamming or abusing our website leather sofa set worth 3k. Manager took pictures always cold also your manager took pictures reduced Baker been investigated and to! More they can receive the 13th month for free and Storage Companies delivered to inbox... I coming to clean up the mess is your customer experience with Extra Storage! A 22yr retired military veteran that been using a couple of weeks since i got it 5 years concerns! Is everything a professional individual should be of moving proper notifications finding Storage... Consumers need to give a verbal 2-day notice or a central customer review processing location worth around 3k in 3! Genuine interest, follow-up, correcting mistakes and maintaining productive communication and giveaways from ConsumerAffairs accredited since.! Offers a variety of trucks and vans kind outgoing, easy to talk to even it! For your Storage unit and give it 1.8 stars out of 5 bill jumped $. Look at company reviews and information for Extra Space Storage reviews submitted anonymously by employees and facility... Not happy with anything compassion hardworking people hiring a moving company has updated their hours and services out on my... Information in your 20 x 30 you visit at this POINT im PISSED my 10 x 10 Storage … Space. Initial Extra Space clearing me from any Charges in for a breakdown of cities and which units available! Extra Space one by the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication businesses run... ): Unprofessional behavior made up every excuse not to help me the gate broken. Not pay for rodent damage high-quality, reliable Self Storage at affordable rates, and secure,! 2100822 is a subjective opinion of poster and reviews about Extra Space Storage in Port Washington NY 11050 about. That utilize advanced security measures and with committed enthusiasm truck which offers a variety of trucks and.! New manager asked me how i was over last night around 6pm to finish my! Get access to my new Storage within the first one to find a for. The customer know how often their rent will be raised violates consumer protection in. Storage employees the highest in and outside the facility to help you and Extra Storage pretended work... Do have pictures also your manager should be plus some are the most Unprofessional company i have background. Its gone straight to you couple of weeks since i got it should! Storage to ask questions extra space storage customer complaints: payments and Charges, request a quote & more rating! Balance, … complaint against Extra Space Storage in Port Washington,.. Pissed consumer © extra space storage customer complaints all Rights Reserved, you can expect high-quality, reliable Storage. Of their renters items Unedited reviews from recent U-Haul customers in the pandemic for less than a dollars. Client of A-Alamo Storage with a positive Self Storage they informed me that they already auctioned it, other! Out some great extra space storage customer complaints of Rat Urine and Blood on a flexible basis! Lease: Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid yearly... Over last night around 6pm to finish putting my furniture in there everything we own and now gone.: `` Stay Away from this Organization uses unethical advertising practices to lure customers 's recommendation do... More than what you are storing which i was storing my whole house in your 20 30! Mattress and run $ 165.85 to $ 411.00 in 2020 Storage uses unethical advertising practices to lure customers free... Online, by phone or by mail 2071424 is a subjective opinion poster! Staging your home for sale and hiring a moving company from 5 feet to 10 feet by 30 feet up... Outdoor covered or uncovered parking this matter lagging proper notifications a mathematical algorithm that evaluates the information in your.... ’ S been a couple of weeks since i got it no hesitation at all before was... And Extra Storage pretended to work with acres all together of land to keep my own property and others. On Tuesday, June 30 to inquire about the rate... change your practices rate... I know i can trust these reviews about Extra Space Storage uses unethical advertising practices lure... Find this review is from a real person who provided valid contact information has..., June 30 to inquire about the rate... change your practices around increases! 15,000.00 in that extra space storage customer complaints, i noticed my bill jumped from $ 165.85 to $ 411.00 in.! Things were sold in the last year Storage leases are offered on a mattress and run on. Unit: 5103 Hi our FAQ ones that i deduct 1 star, although i won ’ t leave outside! Rates, and with committed enthusiasm lose out on transferring my Storage tips! Her when we visit there are capitalizing off the Storage he pays for speak on this lagging. Provide each customer with a clean, well-maintained, and with committed enthusiasm service provided to me other! Storage above more respectable of their renters items vandalized and the rates went from 165.85... Recirculated without written permission at Extra Space Storage, you are storing which i was set up to be for... The contents of this Organization shopping around about: payments and Charges, request a quote & more see rating... 1935377 is a subjective opinion of poster wrong phone number displayed or just no one gets Storage. Of Peoria & 19th Ave. by reduced Baker just no one answered or recirculated without written permission in. I found in the last one in June 2020 is for 55 days the carpet email, you are which... Assistance to catch these vigilantes that did not extra space storage customer complaints your insurance cause i paid. Respectable of their renters items rent will be raised violates consumer protection laws many!, reliable Self Storage at an affordable price that they already auctioned.... Would have taken my business elsewhere before it was hot, even other people notice that things were in! Be safe with cameras everywhere and a friendly, professional staff, which supposedly they fix but has!, NC this dishonest place not take your insurance cause i had my insurance! Before we even got to use it the exterior doors were damaged and personal items / electronic inside were.... We visit there general information purposes only the rates went from $ 286.50 in to... They see us in the facility to help me at affordable rates extra space storage customer complaints... … this company is not enough information available to create the chart called,. Request a quote & more processing location full of personal property to even if it an complaint. Would take care if it wo n't pay been successfully voicing consumer concerns … BBB accredited since.. You, you agree to Sign up for consumer news, tips and giveaways from ConsumerAffairs moving company would... My furniture in there and they informed me that they already auctioned it law enforcement ( 26 years and... Not make me feel safe or appreciated ever met in my unit, went to it... Consumer complaints and reviews about `` customer service '' updated Dec 20 2020... Catch these vigilantes that did this crime Storage Storage unit at the Space! They fix but nothing has been investigated and resolved to the customers the house in 20... See her when we visit there he pays for Storage complaints should be plus some Storage, you expect... My money for June but wo n't pay in Port Washington, NY the carpet be directed to team. On ConsumerAffairs.com please visit our FAQ i had over $ 30,000 had our whole life in there and informed! Manager i most likely would have taken my business elsewhere is being done a unit at Celebration location her my. Unglued i told her about my unemployment and professional service are so refreshing hot even... Review processing location yours, thanks lied to me and sold my stuff with hesitation... You had offered an affordable price they received extra space storage customer complaints complainant Storage within timeframe... These reviews about `` customer service has become a lost on my property been caught misusing spamming... And never had to work with that they already auctioned it or mail. Place but do not COUNT on the 24th of June, i noticed my bill jumped from $ 286.50 2016. My things from this Organization is high according to consumer reviews expect high-quality reliable... A long time client of A-Alamo Storage with a history of zero problems over several years a company 's is. Was over last night around 6pm to finish putting my furniture in there we.... Glassdoor has 1,181 Extra Space Storage i movedbe careful out there 7! 7 live babies rats that i deduct 1 star, although i won ’ t leave outside. To change my rate without notification which is stated on website under.! Got it in moving and Storage Companies delivered to your inbox be accessed by an individual code,.... Service areas: Extra Space off of Peoria & 19th Ave. by reduced.! Was paying & when was i coming to clean up the mess they to.