All return request must be submitted in writing and sent to support@Urbanbikesdirect.com. Web site where the eligible purchase was made, date of purchase, amount paid, description of the item and SKU (if applicable). If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email. Refunds will only be issued to the original credit card that you use when placing your order. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your bike arrives. * Fun riding: Fat tire for beach and snow stability. UrbanBikeDirect is dedicated to educating, informing and partnering with you to create ideal electric bike solutions for you. This section will give you the essential information about what to expect with the delivery of your item. The pedal assist is great but the full-throttle once moving is even better. Ship the package. Our goal is to keep the ordering process as simple as possible. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day). If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. This information is typically included in the purchase confirmation email you received from the merchant. Depending on the freight company the delivery window may differ. The battery is a removable 48V12A Lithium Battery. If contents are damaged, indicate damage on carrier’s paperwork and notify UrbanBikesDirect immediately. Refunds will be applied to the same payment method used when original purchase was made. We will deduct all additional fees resulting from refused international shipments from your refund. This well proportioned electric bike combines elements from both a typical cruiser and a fat tire bike, resulting in an all-terrain e-bike that is NAKTO 26" 500W Electric Bicycle Fat Tire Snow Mountain EBike Shimano 6 Speeds Gear with Removable 48V Lithium Battery,Smart Multi Function LED Display 2020 2021. It can only be scheduled in a delivery window time frame. All claims must be made in English. I had to wait a few weeks, so when I checked on the shipment, I was reassured by Erin that it was coming; there was just a minor hold up through customs. Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time. Great value for the price: while the Nakto Super Cruiser 500W is not an entry level electric bike, it still offers a very competitive price! UrbanBikesDirect recommends IMMEDIATE inspection, with driver present, to verify damage. If the claim is confirmed in your (the buyer's) favor, we will refund you the difference up to $100 USD. Our 5-Star Customer Service Team Is Trained For Any Question (800) 591-7508, Interest Free Financing Available: Buy Now Pay Later with Klarna, NAKTO CAMEL Women 26" 250W Electric Cruiser Bike, Jupiter Discovery X5 350W Folding Electric City Bike, Ecotric Vortex 350W Electric Cruiser Bike, X-Treme Cabo Cruiser Elite 48 Volt Electric Scooter (New), Xtreme Cabo Cruiser Elite Max 60 Volt Electric Scooter (NEW), NAKTO 500W 26" Super Cruiser Electric Fat Tire Bike, Our goal is to keep the ordering process as simple as possible. At any time during the validity period of a Norton Shopping Guarantee, you can register or log in to the Norton Shopping Guarantee Buyer Service Center to utilize the Service. This e-bike can provide easy riding with a 500W brushless motor, using a throttle and/or pedal assistant pedaling with a Shimano 6 speed derailleur. Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. The Nakto Super Cruiser 26" fat tire snow lithium mountain electric bicycle comes in either a 48V 10Ah or 48V 12Ah battery option. The front suspension fork is attached to 26 inches by 4 inches CST BFT fat tires, which absorb shocks and road vibrations well, making the electric bike more stable and comfortable. Since its about 50 lbs, it's nice to be able to have both feet on the ground when stopping. $1,199.00. This is a fee that covers administrative and personnel fees. We do not refund original shipping charges for goods that are refused for delivery at customs. It's powerful yet attractive design and 500W motor for sports mania, LCD display, and … This means that we have authorized your credit card for the purchase and are preparing your order for shipment. Don't screen your calls until your item has been delivered. time to time, a bike may run out of stock at our warehouse and the website wasn't updated when you placed your order. This fat tire electric bike can help you save money long term and provide a more sustainable, joyful way of enjoying your daily routine, or weekend away with friends and family in the hills! date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance. Returns are easy, simply contact us for a return. 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